Diagnose Microsoft Teams incidents in minutes: try MS Teams Observability in Dynatrace (Demo mode)

Microsoft Teams has become a mission-critical tool for enterprises. Strategic meetings, day-to-day collaboration, telephony, contact centers, when Teams performance degrades, the impact is immediate for end users and for IT teams.

The issue is not a lack of data.

The real challenge is the lack ofactionable visibilityto understandwhya specific call degraded,wherethe issue occurred, andhowto act quickly. This is exactly what we call theMicrosoft Teams observability blind spot.

To address this,MS Teams Observabilityfor Dynatrace, developed byPhenisys, takes a radically different approach:Teams observability designed for troubleshooting, directly insideDynatrace.

And most importantly: you can try it immediately, thanks to aready-to-use Demo mode.

Why a dedicated Microsoft Teams app in Dynatrace?

Across many organizations, IT teams share the same reality. Microsoft Teams incidents keep coming in, but standard tools don’t provide clear answers to operational questions:

Is it a network issue? A specific site? A Microsoft service incident? An isolated user case?

In practice, teams often face:

• Aggregated metrics that are hard to use at the individual call level

• Delayed insights from native Microsoft tools

• Helpdesk teams dependent on Teams or network experts

• Resolution times that easily exceed an hour

The result:long, frustrating investigations with little factual evidence, while Teams remains a critical business service.

What the Demo lets you understand immediately

As soon as the app is installed, it starts inDemo mode by default.

No configuration, no agent deployment, and no access to your Microsoft tenant is required.

The data is simulated, but intentionally designed to reflectreal production scenarios: degraded calls, at-risk sites, Microsoft service incidents, and network variability.

Within minutes, you can:

• Visualize aglobal view of Teams quality and usage

• Search for specific calls and accessdetailed call diagnostics

• Analyze each call through awaterfall timeline per media stream

• Identifyproblematic sites or geographic areas

• Correlate Teams quality withMicrosoft-reported service issues

The goal is not to “look at dashboards”.

It’s tounderstand how Teams incidents can be diagnosed in real-world conditions.

Try MS Teams Observability in Dynatrace in 3 steps

1️⃣ Prerequisites

To get started, you only need:

• A Dynatrace environment (SaaS or Managed)

• Permissions to install an app from the Dynatrace Hub

Demo mode workswithout any Microsoft Teams prerequisites.

2️⃣ Install the app from the Dynatrace Hub

The installation is intentionally straightforward:

• Download theMicrosoft Teams Observabilityapp here

• In Dynatrace:Hub → Upload app → select the ZIP fileyou just downloaded

• Open the app via:Apps → Microsoft Teams Observability

In most environments, the installation takesless than one minute.

3️⃣ Explore the Demo mode

Once the app is open, everything is already set up. Views are populated, calls are available, and diagnostics are fully accessible.

You can freely navigate between:

• Global overview dashboards

• Individual call diagnostics

• Site and subnet-level analysis

• Detailed waterfall timelines

An embedded animation helps you quickly understand the main use cases and navigation principles.

Want to go beyond Demo mode?

Demo mode is ideal to:

• Evaluate the value of the approach

• Project yourself into real operational use cases

• Present the solution to IT, network, or support teams

• Prepare a structured Proof of Concept

To observeyour own Microsoft Teams calls, switching toLive modeis straightforward and relies on two components:

• First, deploy theMicrosoft Teams Observability Agent, which collects enriched metrics via Microsoft Teams APIs and sends them to Dynatrace.

• Then, activate a Phenisys license (or start with a free trial) to unlock the full production feature set.

👉Request your free trial or license here

Once live, your calls, users, sites, and network KPIs automatically populate the application.

This approach aligns with a broader evolution ofMicrosoft Teams metrology, which we explore in this article.

The benefits for your IT teams

On a daily basis, the impact is very concrete.

Teams move:

• From assumptions tofact-based diagnostics

• From long tickets totargeted investigations

• From high-level views tocall- and site-level visibility

• From costly DEX tools tointegrated observability within Dynatrace

Microsoft Teams observability finally becomesactionable.

Ready to try it yourself?

If you already use Dynatrace, you cantry Microsoft Teams Observability today, with no commitment.

• Install the app from the Dynatrace Hub

• Activate Demo mode

• Explore real-world diagnostics

And when you’re ready to move to production,Phenisys supports you every step of the way.